Support

Store Policy

Shipping Policy

Overseas delivery usually takes about 2 weeks.

The ordered product will be delivered through an art delivery company.

After the work is first safely packaged on soilart.net, a delivery company will do the second packaging.

In case of overseas delivery, the glass frame is removed due to fear of damage.

It is delivered in basic wooden frame condition.

Delivery is handled by the ‘soilart.net’ delivery team specialized in delivery, and ‘soilart.net’ is not responsible for other transportation companies or delivery systems designated by the customer.

Return & Exchange Policy

If the condition of the product is different from what is known, you may request a refund upon receipt

 

If there is no problem with the product, you can request a refund due to simple change of heart within 7 days.

In this case, a 10% fee will be deducted and the refund process will proceed.

 

There is no problem with the product

After 7 days of receipt of the product, the seller is not obligated to refund

(Customers are responsible for any costs incurred during the exchange/return process.)

exchange/return is not possible If the work is damaged due to customer reasons after the work is delivered

In case of a decrease in the value of goods due to customer use or partial consumption, changes in the art market, etc.

 

For what is not specified, we follow common business practices.

Payment Methods

- PAYPAL

- Offline Payments 

​- Bitcoin, Ethereum